Navigate / search

Top 3 Pet Peeve Geek Questions

OK fellow geeks, and good day to the non-geeks who torment us with nightly phone calls!

I may not be an IT specialist, but if you are like me and happen to be remotely good with a computer these days, you quasi de facto become tech support for your parents, siblings, friends and co-workers.

So this post is for all you UNPAID tech support geeks… you know who you are! Feel free to post your best questions in the comments below as I feel your pain.

3.  I don’t know what I clicked but now my screen is sideways and my neck is getting sore?

This one came from my Dad! I couldn’t stop laughing after I walked him though rotating his desktop under his display properties. I love you Dad… but holy cow!

2.  I think I have a virus? I WASN’T looking at those sex websites or anything so I don’t understand how I got it.

Ummm, I will protect the more than one not so innocent people by not naming names, but  too many people apparently don’t have a teenager they can blame.  Two words for you folks -Antivirus Software!!!

1. My computer is sooooo slow and its only a year old?

When asked if they change the oil on the car…yep of course. When is the last time you cleaned up your computer?  (Shaking their head….) If you think that a registry is where you go to select presents for a wedding and defrag is a war term, please, please go buy System Mechanic!

I will post more if they come to me, but I’m sure there are few stories out there that put mine to shame.

Is Customer Service Dead?

Do you have a customer service story? I may want to include it in my next book!

The idea of writing a book called Is Customer Service Dead, came to me a few years back when I was completing a chapter in my first book entitled, ‘Bend Over & Apologize.’ In that chapter, amongst other things, I recounted a bad experience with a pair of Hush Puppy dress shoes that ended with me couriering my dirty footwear directly to the CEO of Hush Puppies, Inc. My customer service is dead story ended with me being a semi-satisfied Hush Puppy owner, but I know my story literally pales in comparison to the hundreds of thousands of personal stories, both good & bad just screaming to be collected into a book.

Let’s face it, we have all personally experienced, or at the very least, heard way too many gut wrenching customer service horror stories that usually end up fading away, and over time are forgotten. Even worse, there are great customer service stories that never get told, and that is a true shame!

Not anymore…

There are several ways I will be collecting people’s stories for Is Customer Service Dead:

(A)   People can comment on this blog post. If you or someone you know has a story to tell just click the comment button below and spill your guts. Make sure your email is valid, as if your story is selected for inclusion in the book, I will need to get in touch with you.

(B)   Soon people will be able to  comment on (June 2009)

(C)  You or anyone can email your story to

There has to be some pretty crazy stories out there, and we are all dying to hear them. Even if you just want to answer the question, “Is Customer Service Dead?” I look forward to your response!