Do you have a customer service story? I may want to include it in my next book!
The idea of writing a book called Is Customer Service Dead, came to me a few years back when I was completing a chapter in my first book entitled, ‘Bend Over & Apologize.’ In that chapter, amongst other things, I recounted a bad experience with a pair of Hush Puppy dress shoes that ended with me couriering my dirty footwear directly to the CEO of Hush Puppies, Inc. My customer service is dead story ended with me being a semi-satisfied Hush Puppy owner, but I know my story literally pales in comparison to the hundreds of thousands of personal stories, both good & bad just screaming to be collected into a book.
Let’s face it, we have all personally experienced, or at the very least, heard way too many gut wrenching customer service horror stories that usually end up fading away, and over time are forgotten. Even worse, there are great customer service stories that never get told, and that is a true shame!
There are several ways I will be collecting people’s stories for Is Customer Service Dead:
(A) People can comment on this blog post. If you or someone you know has a story to tell just click the comment button below and spill your guts. Make sure your email is valid, as if your story is selected for inclusion in the book, I will need to get in touch with you.
(B) Soon people will be able to comment on www.IsCustomerServiceDead.net (June 2009)
(C) You or anyone can email your story to firstname.lastname@example.org
There has to be some pretty crazy stories out there, and we are all dying to hear them. Even if you just want to answer the question, “Is Customer Service Dead?” I look forward to your response!