Monthly Archives: May 2009

Top 3 Pet Peeve Geek Questions

OK fellow geeks, and good day to the non-geeks who torment us with nightly phone calls! I may not be an IT specialist, but if you are like me and happen to be remotely good with a computer these days, you quasi de facto become tech support for your parents, siblings, friends and co-workers. So this post is for all… Read more →

Is Customer Service Dead?

Do you have a customer service story? I may want to include it in my next book! The idea of writing a book called Is Customer Service Dead, came to me a few years back when I was completing a chapter in my first book entitled, ‘Bend Over & Apologize.’ In that chapter, amongst other things, I recounted a bad experience with… Read more →