Is Customer Service Dead

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Is Customer Service Dead?

Do you have a customer service story? I may want to include it in my next book!
The idea of writing a book called Is Customer Service Dead, came to me a few years back when I was completing a chapter in my first book entitled, ‘Bend Over & Apologize.’ In that chapter, amongst other things, I recounted [...]

24May2009 | leeraito | Comments | Continued
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My Hush Puppy Customer Service Story

I have an interesting story about shoes that might not be indicative of blogging about marketing ideas, but certainly is about customer service and pride of product. 
For the longest time, I have been in love with Hush Puppy dress shoes. I wear them almost day and night and despite loving the product so much almost [...]

28Sep2008 | leeraito | Comments | Continued