Customer Service

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Adding Value

Is the term ‘Added Value’ over used?
Please tell me if you disagree with my experience, but this past week of my life I have seen added value at work! Yes, added value may be cliche and even an over used term, but when it is genuine it is a game changer!!! Too often I hear [...]

27Jul2009 | leeraito | Comments | Continued
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Thank You

After several years of blogging there are two words I love to hear, and even more so that I absolutely experience joy saying to other people!
Thank you! AKA thanks, tks or thankyou!!!!
Today, I received my 100th blog comment and two emails from various people thanking me for my help and gosh darn it feels good! [...]

16Jun2009 | leeraito | Comments | Continued
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Accountability

I have been thinking and facing accountability every where I turn this week, and I honestly believe it explains so many personal & professional failures in all of our lives.  
1. Accountability to oneself, for most people, is useless unless you can create concrete consequences and reward systems that you force yourself to adhere to. [...]

27Nov2008 | leeraito | Comments | Continued
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Blind Spot

Certain cars or truck have blind spots, and as drivers we use our mirrors and best judgement to determine whats there. In other words we imagine what is there with out actually seeing it.  Often, our imagination is dead wrong , and most of us have experienced being in a car that tries to change lanes, [...]

12Nov2008 | leeraito | Comments | Continued
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My Hush Puppy Customer Service Story

I have an interesting story about shoes that might not be indicative of blogging about marketing ideas, but certainly is about customer service and pride of product. 
For the longest time, I have been in love with Hush Puppy dress shoes. I wear them almost day and night and despite loving the product so much almost [...]

28Sep2008 | leeraito | Comments | Continued