Customer Service

Thank You

After several years of blogging there are two words I love to hear, and even more so that I absolutely experience joy saying to other people! Thank you! AKA thanks, tks or thankyou!!!! Today, I received my 100th blog comment and two emails from various people thanking me for my help and gosh darn it feels good! What can I… Read more →

Accountability

I have been thinking and facing accountability every where I turn this week, and I honestly believe it explains so many personal & professional failures in all of our lives.   1. Accountability to oneself, for most people, is useless unless you can create concrete consequences and reward systems that you force yourself to adhere to. (e.g. Very few people… Read more →

My Hush Puppy Customer Service Story

I have an interesting story about shoes that might not be indicative of blogging about marketing ideas, but certainly is about customer service and pride of product.  For the longest time, I have been in love with Hush Puppy dress shoes. I wear them almost day and night and despite loving the product so much almost dropped buying the product… Read more →