Comments on: My Hush Puppy Customer Service Story http://leeraito.com/hush-puppy-customer-service/ Marketing, Technology & Life Thu, 17 May 2012 14:34:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Lee Raito http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-3850 Lee Raito Mon, 28 Nov 2011 15:15:00 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-3850 Hi Mary, Sorry. It was so long ago that I don't have the contact info anymore. Hope you find resolve from the HP white coats :) Hi Mary,

Sorry. It was so long ago that I don’t have the contact info anymore. Hope you find resolve from the HP white coats :)

]]> By: Mlefirst http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-3849 Mlefirst Wed, 23 Nov 2011 14:04:00 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-3849 Hello I have just found your page and read your Hush Puppy story, I am in the middle of trying to get someone to even reply to my enquiry regarding a contact email to allow me to send photographs of my husbands disintegrated Hush Puppies - It’s quite a funny story which I’m really keen to share with the Hush Puppy boffins in white coats and of course find out why my husbands shoes (rubber soles & heels) turned into a pile of crumbling lumps and dust while having dinner at one of our favourite and highly respected Hotels (a short walk only thank goodness!)I have now sent my second request for a reply and will give them just under one week to respond or I am boxing them up and sending them on a long trip across the pond (based in Scotland UK.) So If you still have the CO’s direct address I would be pleased if you can add it here. Thank you. Mary Hello I have just found your page and read your Hush Puppy story, I am in the middle of trying to get someone to even reply to my enquiry regarding a contact email to allow me to send photographs of my husbands disintegrated Hush Puppies – It’s quite a funny story which I’m really keen to share with the Hush Puppy boffins in white coats and of course find out why my husbands shoes (rubber soles & heels) turned into a pile of crumbling lumps and dust while having dinner at one of our favourite and highly respected Hotels (a short walk only thank goodness!)I have now sent my second request for a reply and will give them just under one week to respond or I am boxing them up and sending them on a long trip across the pond (based in Scotland UK.) So If you still have the CO’s direct address I would be pleased if you can add it here. Thank you. Mary

]]> By: Lee Raito http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-3825 Lee Raito Sat, 08 Jan 2011 07:16:00 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-3825 Sorry for the delayed response. Assuming you are in the USA the Hush Puppies Customer Service number is 1-866-699-7365 or Canada 1-800-567-4874. Give them a shout and let me know if you get satisfaction. Sorry for the delayed response. Assuming you are in the USA the Hush Puppies Customer Service number is 1-866-699-7365 or Canada 1-800-567-4874. Give them a shout and let me know if you get satisfaction.

]]> By: Lee Raito http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-3824 Lee Raito Sat, 08 Jan 2011 07:10:00 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-3824 Sorry for the delayed response Mark. Assuming you are in the USA the Hush Puppies Customer Service number is 1-866-699-7365. Give them a shout and let me know how they treat you! Sorry for the delayed response Mark. Assuming you are in the USA the Hush Puppies Customer Service number is 1-866-699-7365. Give them a shout and let me know how they treat you!

]]> By: Ritlinmad http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-3820 Ritlinmad Wed, 24 Nov 2010 05:03:11 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-3820 Hey, I have a pair of defective hush puppies too. How can I send them to the company. Both toe boxes on both feet collapsed. The first within one year, the other in the second year. I'm not impressed. Let me know thanks Rita ritlinmad@rogers.com Hey, I have a pair of defective hush puppies too. How can I send them to the company. Both toe boxes on both feet collapsed. The first within one year, the other in the second year. I'm not impressed. Let me know thanks Rita ritlinmad@rogers.com

]]> By: Lee http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-2001 Lee Sat, 21 Feb 2009 03:20:50 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-2001 Hello Bulgarian (feel weird calling you that), 30 day warranty is horrific. Try contacting the US folks and see if they can't point you in the right direction. http://www.hushpuppies.com/US/en-US/General/Contact.aspx Telephone 1-866-699-7365 Thanks again for your comment, and good luck! If all else fails... package up those Hush Puppies and mail them back. Cheers, Lee Hello Bulgarian (feel weird calling you that),

30 day warranty is horrific.

Try contacting the US folks and see if they can’t point you in the right direction.

http://www.hushpuppies.com/US/en-US/General/Contact.aspx

Telephone
1-866-699-7365

Thanks again for your comment, and good luck! If all else fails… package up those Hush Puppies and mail them back.

Cheers,
Lee

]]> By: Bulgarian http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-1994 Bulgarian Fri, 20 Feb 2009 13:48:19 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-1994 How about a pair of new hush puppies boots with the leather coming off the sole because of insufficient gluing i only 40 day after the purchase and less than a week of actual use? :( I am having this problem right now. Took them to the dealer's, they had them repaired (glued) TWICE and still after a couple of week's use I am back again with the leather part coming off the sole. The dealers refused to do anything more with them, waiving any liability, as the 30-days warranty had expired before the date I found the problem. BTW 30 day of warranty is the state-defined minimum for shoes warranty in my country - Bulgaria. One would presume that quality footware (as Hush Puppies are alleged to be)would have to stand much longer before trouble comes along Do you, guys, think that this is is normal and the attitude a Hush Puppies buyer should meet form the dealer is acceptable? I am currently trying to find the e-mail address of the Customer Support Centre for my region to pass on my complaint. Would be more than happy if someone could help me with this. How about a pair of new hush puppies boots with the leather coming off the sole because of insufficient gluing i only 40 day after the purchase and less than a week of actual use? :( I am having this problem right now. Took them to the dealer’s, they had them repaired (glued) TWICE and still after a couple of week’s use I am back again with the leather part coming off the sole. The dealers refused to do anything more with them, waiving any liability, as the 30-days warranty had expired before the date I found the problem. BTW 30 day of warranty is the state-defined minimum for shoes warranty in my country – Bulgaria. One would presume that quality footware (as Hush Puppies are alleged to be)would have to stand much longer before trouble comes along
Do you, guys, think that this is is normal and the attitude a Hush Puppies buyer should meet form the dealer is acceptable? I am currently trying to find the e-mail address of the Customer Support Centre for my region to pass on my complaint. Would be more than happy if someone could help me with this.

]]> By: leeraito http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-1253 leeraito Fri, 12 Dec 2008 22:38:16 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-1253 Hi Sherry, We are all entitled to an opinion. Sorry that you missed the point of the story, and make assumptions that I am not telling the truth. In my humble opinion, you should learn to laugh a little. Oh, and I'm thinking of returning my hiking boots that I bought 14 years ago... how do you like them apples? Thanks, Lee Hi Sherry,

We are all entitled to an opinion. Sorry that you missed the point of the story, and make assumptions that I am not telling the truth.

In my humble opinion, you should learn to laugh a little. Oh, and I’m thinking of returning my hiking boots that I bought 14 years ago… how do you like them apples?

Thanks,
Lee

]]> By: WHAT? http://leeraito.com/hush-puppy-customer-service/comment-page-1/#comment-1251 WHAT? Fri, 12 Dec 2008 20:51:07 +0000 http://leeraito.com/hush-puppy-customer-service/#comment-1251 Wow. I know you keep saying you are not cheap but this is rediculous. I work in shoes and there is nothing more disgusting and embarassing than when someone returns a used pair of shoes. If this was a manufacturing defect, it would take less than a year for it to appear. Congratulations on fooling someone into giving you a new pair of shoes. I see this as theft and you clearly stole from that company. This is what is wrong with people. They think things should last for a lifetime and if it lasts less than 25 years, send it back. Cheap. Wow. I know you keep saying you are not cheap but this is rediculous. I work in shoes and there is nothing more disgusting and embarassing than when someone returns a used pair of shoes. If this was a manufacturing defect, it would take less than a year for it to appear. Congratulations on fooling someone into giving you a new pair of shoes. I see this as theft and you clearly stole from that company. This is what is wrong with people. They think things should last for a lifetime and if it lasts less than 25 years, send it back. Cheap.

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